Nelson C. has extensive experience in customer service and technical support, primarily with Apple from August 2015 to March 2018 in various roles, including Family Room Specialist, Technical Expert, Training Lead, Specialist, and AppleCare Home Advisor. Key achievements include guiding customers through technical onboarding, solving complex hardware and software issues, fostering a learning culture, and delivering exceptional service that enhances customer trust and satisfaction. Prior experience includes working as a Carpenter at CASTILLO'S CARPENTRY, INC from April 2003 to April 2008, and as an Assistant Manager at Guess from July 2008 to February 2011, where leadership and customer engagement skills were developed. Nelson C. holds an education from Miami Dade College.
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