Nikki H. has extensive experience in the wireless retail and customer service industries, having worked as a Retail Store Manager at Cellular Plus/Alltel before becoming a Retail Sales Representative at Alltel Wireless. Nikki then served as a Customer Service Representative at Verizon Wireless, where they honed their customer relations skills. Since 2014, Nikki has been a Senior AHA iOS Mac+ Advisor at Apple, Inc., specializing in account security escalations. Nikki earned a degree in Business Administration and Management from St. Leo University in 2012.
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