Richard Andrade has over a decade of experience in technology and customer support roles. Starting as a Shift Leader at Starbucks from November 2005 to January 2008, Richard transitioned to Circuit City as a Technician from August 2007 to March 2009. Following this, Richard served as a Tech Support Operator at Sentinel Offender Services, LLC from November 2010 to August 2011. After joining Apple in September 2011 as a Specialist, Richard advanced to the roles of Mac Genius and Lead Genius ISE, continuing to contribute to the company since May 2012.
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