Rick Mason

Rick Mason is a Mac Genius and IT Support specialist at Apple, where they focus on delivering exceptional customer care and technical support. With extensive experience in troubleshooting, diagnosing, and repairing Apple products, Rick has become adept at using tools like Repair Central and Oomnitza to enhance service delivery. Previously, Rick held various roles at Apple, including Expert and In-Store Guest Trainer, where they mentored new hires and contributed to team training initiatives. Their career began at Barnes & Noble, where they provided attentive customer service and promoted digital sales.