Roger Shillow

Roger Shillow has extensive experience in operations and management within the call center industry, holding leadership positions at multiple organizations. Notably served as Division Vice President at Conduent, overseeing global process governance and call center operations. Held roles including Regional VP of Operations at ClientLogic and Sitel, where responsibilities included managing multiple call centers and client relationships, achieving P&L goals, and developing recruitment strategies. Currently serves as Vendor Alliance Manager at Apple, focusing on global vendor strategies for AppleCare. Previous roles also include regional delivery executive at Concentrix and global director at Sykes, showcasing a strong background in delivering customer experiences and managing large teams. Educational background includes studies at Southern University, McNeese State University, and a degree from Grace School of Theology.