Ronell Fields

Ronell Fields is a highly experienced technical specialist with a proven track record in customer support and technical repair. Currently employed at Apple since August 2024, Ronell excels in delivering expert support for iOS and macOS devices during Genius Bar appointments, achieving notable performance metrics. Prior experience includes roles at Batteries Plus as a Store & Device Repair Associate, Amazon as an Independent Courier, and Enjoy Technology, Inc. as a Fulfillment Expert Specialist and Remote Product Specialist. Earlier positions at Apple and Redbox Entertainment involved customer engagement and issue resolution. Ronell holds several certificates in property and casualty insurance, post-production film/video, and software development, along with an associate degree in business administration.