Ruo-gang Ma is a service engineering manager at Apple with over 15 years of experience in manufacturing engineering, quality, and customer service within multinational companies. Ruo-gang has a strong background in mobile phone product analysis, quality engineering, and repair vendor management. Prior to Apple, Ruo-gang held roles at Liteon Mobile and Motorola, focusing on quality management, NPI projects, and process improvement. Ruo-gang holds a Master’s degree in Business Administration from Beihang University and is a certified quality manager and Six Sigma Green Belt.
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