Samuel Miller is a seasoned customer service representative with over nine years of experience, dedicated to providing quality customer experiences alongside technical expertise. Currently a Genius at Apple, Samuel troubleshoots and repairs Mac and iOS devices while mentoring and empowering fellow technicians. Previously, Samuel worked at Simply Mac as an Apple Technician and Specialist, and prior to that, spent eight years at Publix Super Markets as a Customer Service Representative. Samuel holds a certification in Electrical and Electronics Engineering from Coursera and a diploma in Web Design and Development from Gwinnett Technical College.
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