Sasha Copic is an accomplished professional currently serving as the AMR Support Insights Program Manager and Senior Manager at Apple since September 2014. With a strong background in leadership across People/HR and Support Experience areas, Sasha has consistently driven performance, leading teams that achieved significant improvements in operational results, including elevating a high-volume location to #2 in priority outcomes for three consecutive quarters from FY2023 to FY2024 and overseeing the Americas Region's leadership in Same Unit Repair for FY2023. Prior experience includes roles as an In-House/Field Service Technician at Capitol Macintosh and various positions in customer service and technical support, complemented by a Bachelor of Arts in Media and Information from Michigan State University and a Certificate of Completion in Music Technology from Lansing Community College.
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