Scott Harden is an experienced professional in workforce management and customer service operations, with a career spanning over two decades in various roles. Scott began as a Reservations Sales Agent at easyJet and progressed to managing large teams in dynamic environments, including as the Resources Manager and Duty Manager in the same organization. Notable roles include Client Workforce Manager at Voxpro for Airbnb, EMEIA Workforce Operations Manager at Apple, and various managerial positions at MBNA where Scott oversaw call operations and telemarketing efficiencies. Experience also includes leadership roles at Amazon, where Scott managed global scheduling for compliance operations, as well as significant contributions at Avantcard and Virgin Express Airlines. Scott holds a Bachelor's Degree in Modern English from the University of Bedfordshire.
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