Tarun Vikani is an experienced Service Head with a robust background in customer support and service center operations, notably serving as Head of Service Operations at VENUS DATA PRODUCTS from August 2013 to December 2023. In this role, Tarun managed the operations of 23 Apple Authorized Service Centres, overseeing a team of over 90 employees and ensuring adherence to key performance indicators related to quality and customer satisfaction. Prior experience includes serving as a Service Center Manager, focusing on escalations and the training of customer service representatives. Tarun also held positions as a Genius and Technical Expert at Apple. Tarun holds a Bachelor of Computer Application degree from Veer Narmad South Gujarat University, completed in 2013.
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