Troy Birotte

Troy Birotte is a Strategy Manager at Apple, where they lead a global Quality Standards team to enhance customer satisfaction through innovative solutions involving machine learning and automation. With over 14 years of experience in customer support management across the telecom, software, and hardware industries, Troy has a proven track record of building effective teams and processes that drive results. Previously, they held significant roles at companies like Google and LogMeIn, where they developed quality assurance frameworks and improved operational efficiency. Troy earned a BA in Telecommunications Information Technology from Michigan State University and has a strong commitment to fostering a collaborative and respectful team environment.