Upendra Rawat is a Service Manager at Apple with over seven years of experience in strategic and service operations, focusing on customer satisfaction management in the after-sales service landscape. Currently, Upendra oversees insurance services for companies including OneAssist and Accko Insurance. Previously, from 2014 to 2019, Upendra managed the customer service department at Samsung India Electronics, leading 45 service centers and implementing various operational improvements. Upendra holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Swami Vivekananda Subharti University and a diploma in the same field from the Board of Technical Education, Delhi.
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