Vidal Opon is an accomplished professional with a Bachelor's degree in Information Technology from Towson University, expected in 2025. Experience includes serving as a Student at Towson University’s Information Technology Help Desk, effectively resolving 80% of IT support tickets with a 4.7/5 customer rating. Vidal held the position of Technical Support Specialist at Verizon, successfully managing an average of 50 technical issues weekly and achieving a 95% first-call resolution rate. Additional roles include providing tutoring at Agape Youth and Family Center, working as a Technical and Financial Administrative Assistant at NINA'S INTERNATIONAL, and managing program operations as an Administrative Programs Assistant at Parks & People. Currently, Vidal is a Specialist at Apple, offering personalized technical support and product education while delivering effective solutions for customers. Participation in the Software Engineering Club and Cyber Defense Club further reflects Vidal's commitment to professional development in IT.
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