Wei Xiong has extensive experience in customer service and technical support within the technology sector, particularly with Apple. Starting as an intern at 合肥市硕科有限公司, Wei progressed to roles at Apple from March 2014, initially serving as Genius Admin and later as Family Room Specialist before becoming a Genius. Wei has demonstrated strong skills in parts and inventory management, customer communication, and problem-solving, consistently ensuring an excellent customer experience. Since October 2018, Wei has held the position of Team Lead at Apple, overseeing operations and team performance. Previous roles also include Channel Manager at 深圳澳海通通信设备有限公司 and iPhone Services Manager at 中国联通, where Wei focused on sales, technical support, and customer training. Wei Xiong holds a bachelor's degree in Computer Science and Technology from 宿州学院 and additional education in electronics from 电子科技大学.
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