Khushbu Roy

Khushbu Roy is an experienced professional with a strong background in sales, customer support, and business development. Currently serving as a Sales and Support Operations Manager at AppleTech since October 2024, Khushbu manages Salesforce entries and transaction reviews, achieving a 15% improvement in process efficiency through data analysis. Prior to this role, Khushbu was a Senior Customer Support Specialist at Canary Mail, leading a team to maintain a 90% customer satisfaction score and enhance response times. Khushbu also worked as a Customer Support Specialist at Eminent Coders, achieving a 65% CSAT while managing daily ticket volumes. Earlier experience includes business development roles at Canary Mail, focusing on revenue growth and client relationship management. Khushbu holds an MBA in Finance from Gujarat Technological University, graduated in August 2021.