Swapnali Dethe is a seasoned Project Escalation Manager specializing in cloud technologies. They hold an ITIL 4 certification and have extensive experience in IT operations, service delivery, and project management. Previously, they served in various roles including Escalation Manager at CMS IT Services and Team Lead at Wipro, where they effectively managed IT service desks and improved service quality across multiple locations. Currently, they are a Project Manager at Applied Cloud Computing and also oversee IT operations at Valuable Group. Swapnali holds a Bachelor of Engineering in Electrical and Electronics Engineering from Datta Meghe College of Engineering.
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