Erika Moore

Erika Moore, CSPO, has over a decade of experience in product ownership and customer success roles at Applied Systems, beginning in May 2011. As a Product Owner and Solution Specialist in Adoption Services, Erika has contributed to building nurture campaigns, customer success playbooks, and conducted product-specific workshops. Prior roles include Product Specialist, where Erika guided clients through product activations in North America and assisted with onboarding in Ireland, as well as creating implementation guides. Earlier experience includes roles as a Support Technician 2, providing customer support, and a Data Processor, advocating for clients’ insurance needs. Erika also served as an Advanced Technical Support Specialist at Sprint, resolving complex technical issues. Erika holds an Associate's degree in Business Administration and Management from Briarcliffe College.