Melissa Lux is an accomplished professional with extensive experience in implementation and customer service within the healthcare and insurance sectors. Currently serving as the Senior Implementation Lead at Applied Systems since April 2007, Melissa manages the implementation of insurance agency clientele to the Epic management system, overseeing the process from initial sale to software activation. Prior to this role, Melissa spent nearly six years at CIGNA Healthcare as a Customer Service Manager, where responsibilities included managing a team of 20-30 Customer Service Associates, ensuring high-quality service for healthcare policy and claims inquiries, and addressing escalated customer concerns. Melissa holds a Bachelor of Science degree in Business Management from Millikin University, earned in 2001.
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