Melissa Shook is a seasoned Salesforce professional with extensive experience as a Senior Salesforce Administrator, currently at Applied Systems since April 2022 and previously at EZ Texting from June 2019 to January 2022. Melissa has a robust background in managing Salesforce environments, focusing on user management, data integrity, automations, and integration of custom and managed packages. Prior roles include Salesforce Administrator/Developer positions at Khoros, Safe Harbor Compliance and Clinical Services, and Compass Learning, where Melissa developed tailored solutions to meet business objectives and enhanced system functionalities. Academic qualifications include a Master’s degree in Public Administration from the University at Albany and a Bachelor’s degree in Political Science from Saint Edward's University.
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