Remelia Sherman

Remelia Sherman is a skilled professional with extensive experience in customer support, technical assistance, and administrative roles. Currently serving as a Triage Specialist at Applied Value Technologies since August 2022, Remelia previously held positions that include Technical Support Specialist at UnitedHealth Group, where responsibilities encompassed addressing technical issues and ensuring effective B2B communication. As Webmaster & Virtual Assistant at Caprico Collective, Remelia managed content and marketing efforts, enhanced customer service programs, and focused on SEO strategies. Prior experiences include Medical Records Manager at Total Care Services, Inc., where Remelia ensured the accuracy of medical records, and Learning Coordinator at GP Strategies Corporation, facilitating learning program development. Earlier in a Customer Support Analyst role at Rohde & Schwarz, Remelia achieved a 100% success rate in processing customer orders. Remelia holds a Bachelor’s degree in Communication and Media Studies from Bowie State University.