Haroon Shaikh

Team Lead- IT Service Desk at ApplyBoard

Haroon Shaikh has a diverse work experience spanning various industries and roles. HAROON is currently working at ApplyBoard as a Team Lead- IT Service Desk. Prior to this, they were an IT Analyst at ApplyBoard, where they were responsible for new machine configuration, employee onboarding and offboarding, and provisioning knowledge of cloud software.

Before joining ApplyBoard, Haroon worked at BT as an IT Support Engineer, providing technical support to internal users and performing administration activities. HAROON also worked at Quatrro as a CSR - Technical Solutions Group, where they provided technical support via calls, email, and chat, handled tickets, and troubleshooted network issues.

Haroon's earlier experience includes working as a Technical Support Engineer at Sam Technologies, where they provided functional and technical support, troubleshooting hardware and software problems, and installing and maintaining email clients. HAROON also worked as an Aircraft Trainee Technician at Air India Limited and GoAir.

Overall, Haroon Shaikh has a strong background in IT support and technical expertise gained through their various roles in the industry.

Haroon Shaikh completed their Bachelor of Science (BSc) in Industrial Science from Yashwantrao Chavan Maharashtra Open University from 2010 to 2013. During the same period, they also pursued Aircraft Maintenance Engineering at Thakur Institute of Aviation Technology. Prior to that, they completed their intermediate education in Mathematics and Computer Science from Royal College of Arts, Science, and Commerce in 2009-2010. In addition to their formal education, Haroon has obtained several certifications including Learning Google Workspace Administration from LinkedIn, AWS Cloud Essentials from Amazon Web Services (AWS), The Fundamentals of Digital Marketing from Google Digital Garage, Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco, ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice, and Google Analytics for Beginners from Google.

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Timeline

  • Team Lead- IT Service Desk

    July, 2023 - present

  • IT Analyst

    May, 2021

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