Sam Pollard

Sam Pollard has a diverse background in customer success management. In 2018, they started as a Client Relations Manager at Cybrary, where they focused on building customer relationships and managing the success of enterprise and subscription models. Sam later became a Customer Success Manager and served as a leader and mentor to the Customer Success team, ensuring alignment between different departments and overall company goals. In 2019, Sam transitioned to the role of Community Operations Manager, where they led lifecycle management, customer experience, community building, and project planning. In 2020, they returned to the position of Enterprise Customer Success Manager at Cybrary before joining HackEDU in 2021 as an Enterprise Customer Success Manager. At HackEDU, Sam played a crucial role in developing and implementing customer success processes and managing revenue for renewal and expansions. Currently, Sam is working as a Customer Success Manager at AppOmni, where they help organizations enhance their security posture and manages SaaS security issues.

Sam Pollard attended Virginia Commonwealth University from 2014 to 2017, where they obtained a Bachelor of Science (BS) degree in Professional Sciences and Business Management. In September 2020, they obtained a certification in Consulting Foundations: Client Management and Relationships from LinkedIn.