Michael Porcelain

Michael Porcelain is a Customer Success leader with over a decade of experience in driving value, engagement, and growth across global SaaS organizations. They have held key roles in various companies, including Founding Customer Success Manager at Apprentice and Customer Success Lead at PayEm, where they focus on scalable processes and outstanding customer experiences. Michael has demonstrated expertise in managing strategic accounts, leading high-performing teams, and enhancing customer satisfaction through innovative initiatives. They earned a Bachelor of Arts in Finance and Management from Sy Syms School of Business and are currently continuing education at Yeshiva University.