Michelle Badenhorst is a human-centered product and customer experience leader with over 30 years of experience in product management, experience design, business analysis, and enterprise systems consulting. They have specialized in the financial services and technology sectors, actively driving innovative solutions that enhance customer satisfaction and business growth. Currently serving as an ERP Business Architect and Functional Lead at APPSolve (Pty) Ltd, Michelle has previously held roles such as Digital Product Manager & Design Lead at Liberty Group South Africa and Head of Customer Experience at iOCO. They co-authored two best-selling customer experience books with international experts, sharing insights on best-practice CX principles.
This person is not in the org chart
This person is not in any teams
This person is not in any offices