Cathy Jim

Cathy Jim is a seasoned professional in customer success management with extensive experience across multiple organizations. Currently serving as a Customer Success Manager at Appspace since June 2024, Cathy focuses on enhancing customer adoption and satisfaction while driving subscription renewals in Australia and New Zealand. Previously, at Oracle from June 2016 to July 2023, Cathy held roles as Enablement Manager and Senior Customer Success Manager, where skills in developing processes and managing enterprise customer portfolios were honed. Cathy's career began at IBM, spanning 16 years with roles including Client Technical Specialist and Resource Placement Manager, emphasizing technical pre-sales and recruitment activities across the Asia-Pacific region. Educational credentials include a Master of Philosophy and a Bachelor of Business Administration from The Hong Kong University of Science and Technology, specializing in Management Information Systems and Information Systems, respectively.