John Hancock

John Hancock has extensive experience in customer success and relationship management, currently serving as a Customer Success Manager at Appspace since February 2021. In this role, John focuses on assisting clients transitioning from the Marlin CMS platform, ensuring they feel confident in the products and have the necessary tools to succeed. Prior to Appspace, John worked at Dragonfly Sushi as a Customer Success Specialist and Host, where responsibilities included enhancing customer experiences in a high-end dining environment. John's earlier experience also includes working as a Personal Trainer at Gainesville Health & Fitness, where program design and client engagement were key responsibilities. John holds a Bachelor's degree in Applied Physiology and Kinesiology from the University of Florida, earned in 2020.