Alex David possesses extensive experience in technical support and systems administration within the SaaS industry. Currently serving as the Team Lead for EMEA Support at Apptio, an IBM Company, since May 2019, Alex effectively resolves customer issues and conducts technical analyses of the application backend. Prior roles include a Senior Technical Support Engineer and a Technical Support Engineer at MRI Software, where responsibilities involved administering client databases and deploying software updates globally. Earlier experience at HealthCare International encompassed leadership and analytical roles in the Systems Support department. Alex holds a Bachelor's Degree in Business Information Systems from the University of Westminster, obtained between 2011 and 2014.
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