Ayaz Sayed is a seasoned IT professional with extensive experience in service management and technical operations across various organizations. Currently serving as Manager End User Services at Apptio, an IBM Company, since July 2019, Ayaz drives adherence to service management best practices and enhances support service efficiency through strategic improvements and stakeholder collaboration. Prior roles include Tech Ops Technical Lead at YASH Technologies, where Ayaz guided organizations in ITIL® domains, and Lead IT Operations at Synechron, focusing on incident management and vendor management. With a solid foundation in IT service desk operations dating back to positions at Mphasis and WIPRO BPO SOLUTION, which included technical support and troubleshooting, Ayaz holds a B.Sc in Computer Science from Ahmednagar College.
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