Mark Nealey

Mark Nealey is a seasoned professional with extensive experience in technical support and customer solutions, currently serving as a Principal Customer Solution Engineer at Apptio since May 2012. At Apptio, Mark has progressed through various roles, including Senior Customer Solution Engineer and Technical Architect, focusing on supporting users of the Apptio Platform. Prior to Apptio, Mark worked at VMC Corporation under Microsoft O365, where responsibilities included supporting the Microsoft Business Productivity Online suite as a Support Program Manager and resolving hardware issues as a Tier 3 Support Engineer for Xbox. Additional experience includes leading technical support at Geek Squad and multiple roles as a Tier 3 Support Engineer at Microsoft, specializing in Xbox hardware issues and Media Center systems.