Sushmitha Venugopal is a Senior Technical Support Engineer at Apptio, an IBM Company, since July 2021, previously serving as a Technical Support Engineer where responsibilities included assisting customers with product inquiries and resolving issues by leveraging business and technical analysis skills. Prior experience at Atos from July 2018 to July 2021 included managing customer-focused tickets as a Technical Support Engineer and performing administration tasks as a Junior Database Administrator, focusing on SQL Server performance and application migration assessments. Sushmitha holds a Bachelor of Engineering in Electronics and Communication Engineering from Easwari Engineering College (SRM Group), earned between 2014 and 2018.
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