Jeff Roster

Jeff Roster is a Vice President covering the retail and hospitality industries for IHL.

In this role, Mr. Roster communicates global IT trends in the retail and hospitality industries, analyzes end-user requirements, and consults on strategies with IT vendor clients. Mr. Roster also conducts primary research interviews with vendors and end users, performs secondary research, and writes market research reports. He has led consulting projects and developed syndicated research focusing on the retail industry in the following areas: information technology initiatives, outsourcing services, enterprise applications, and Internet/Extranet solutions. He is frequently quoted in numerous trade and industry publications in addition to publishing various articles. He has also been a popular speaker and panel member for trade conferences.

Mr. Roster has been selected as one of The 25 Most Influential People in Retail by Retail Info Systems News (RIS) magazine and the Executive Technology Power 50 list. He has also received the coveted Gartner Thought Leadership award for IT research. In 2009, he received the Retail Connections “Exceptional Achievement” Award.

Prior to joining IHL’s analyst ranks, Mr. Roster was an analyst with Gartner. He participated in customized consulting projects covering a variety of subject areas, including market research and analysis, knowledge management and new product introductions focusing on the retail industry. Prior to Gartner, he worked for Mervyn’s in logistics and process improvement. He was also an operations manager, developing benchmarking and total quality management initiatives, as well as operational budget analyses.

Mr. Roster received a master’s degree in business administration from St. Mary’s College and a bachelor’s degree in business administration from Chico State University.