Dijo Joy

Dijo Joy is a seasoned professional with extensive experience in customer success management across multiple technology companies. Currently serving as a Senior Customer Success Manager at AppViewX since July 2023, Dijo Joy focuses on enhancing customer satisfaction and retention through strategic initiatives. Previously at Zscaler, Dijo Joy achieved a 120% Net Retention Rate by developing effective customer success strategies and leveraging expertise in Enterprise IT and security technologies. Earlier roles include Account Service Manager at Akamai Technologies, where Dijo Joy facilitated customer engagement and solution optimization, and Backend Developer at Ywait Online Solutions, along with a foundational role as a Software Engineer and Technical Consultant at LTI - Larsen & Toubro Infotech. Dijo Joy holds a Bachelor of Engineering in Electronics and Communications Engineering from Visvesvaraya Technological University.