Nigel Adams is a seasoned professional with extensive experience in operational excellence and payments advisory services. Currently serving as Director, Consultant, Author, Advisor, and Mentor at Hetton Advisory Pty Ltd since December 2018 and as a Payments Specialist at 460degrees since August 2020, Nigel has established a strong reputation as a thought leader in payments strategy and operational improvement. Previously, Nigel held various leadership roles at ANZ, including Global Head Payments and Cash Operations, where responsibilities encompassed overseeing a global team and enhancing payment infrastructures. Other notable positions include Dean of Operations Management at National Australia Bank and Associate Director at KPMG Australia. Nigel's educational background includes a Doctor of Philosophy in Business Process Compliance and Process Mining from the University of Melbourne, along with degrees from prestigious institutions such as the Massachusetts Institute of Technology and the University of Warwick.