Sasi Kumar is a Customer Support Manager at Aptean, responsible for leading a team of 63 support engineers and 23 cloud engineers while managing 17 ERP cloud support products. With experience from Honeywell Technology Solutions Lab, Sasi held roles as Process Lead and Customer Service Representative, focusing on team mentorship, service quality, and timely performance against SLAs. Past positions include Reporting Analyst at HCL Technologies and Senior Process Executive at Infosys BPO, where Sasi emphasized data management and service performance. Educational qualifications include a BCA in Computer Science from the University of Madras and Nazareth College of Arts and Science from 2013 to 2015.
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