Aptean

Eric Brown has extensive experience in the technology and consulting sectors, primarily focusing on solution consulting and account management. At Aptean since April 2008, Eric holds the position of Manager Solution Consultants and previously served as a Senior Solutions Consultant, specializing in business-focused pre-sale activities within the complaint management sector. Prior experience includes roles at Performix, where responsibilities involved supporting sales efforts and developing technical solutions, and at Syntellect, where Eric managed key accounts and handled pre and post-sale activities related to IVR, CTI, and speech recognition technologies. Earlier career steps included technical consulting at Energis and application support at Siemens, contributing to bespoke contact center solutions.

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Teams

Solutions Management

Offices