Argha Roy

Argha Roy is currently the AGM - Customer Lifecycle at Aptech, where they oversee the entire customer journey for major brands and develop strategies to enhance customer experience. With over a decade of experience in customer success roles across various companies, including upGrad and Practo Technologies, Argha has consistently driven improvements in customer satisfaction and retention. They hold a Master of Business Administration in Marketing, achieved with distinction from Jain (Deemed-to-be University). Argha's expertise includes analyzing NPS and CSAT metrics, leading high-performing teams, and creating effective customer communication plans.