Jonathan Gold

Jonathan Gold is an energetic and dedicated professional currently serving as the Head of Customer Support at Aptem, where they enhance technology solutions for vocational training and education. With extensive experience in managing and developing customer support teams across various companies, Jonathan has successfully implemented strategies that optimize team performance and increase customer satisfaction. They previously held managerial roles at IBM, Acoustic, and Thomson Reuters, where they built high-performing support teams and drove improvements in support processes. Jonathan began their career in customer support at Pilot Software, progressing through various roles to become the EMEA Support Services Manager. They are currently pursuing a Bachelor of Science in Statistics at London Metropolitan University.