Tim Banks

Tim Banks is an accomplished leader in customer success and technical account management with extensive experience in the technology sector. Currently serving as Head of Customer Success at Aptem since October 2024, Tim previously held the position of Director of Customer Success for UK & Southern Europe at PayPal, driving initiatives aligned with the company’s mission to simplify global commerce. Tim’s prior experience includes roles at Zscaler as EMEA Director of Customer Success & Technical Account Management, where leadership of a team focused on maintaining customer engagement and reducing churn was central to the role, and managerial positions at Microsoft that encompassed overseeing escalation services and cloud infrastructure consulting. Tim's educational credentials feature advanced studies in Leadership and Emotional Intelligence from the Indian School of Business, as well as degrees in Enterprise and Infrastructure Security from NYU Tandon School of Engineering.