Mark Palmer

Mark Palmer is the Operations Director at Aptia Group, bringing over 30 years of experience in the Life and Pensions sector, particularly within customer services. Mark has held various roles, including Team Manager at Mercer and call center team manager positions at Diligenta and Friends Life UK. Previously, they worked at London & Manchester plc, as well as Friends Provident, where they honed their skills in systems thinking and customer service management. Mark's education includes a Level 3 award in Financial Administration-Pensions from The Chartered Insurance Institute, completed in 2016. Their passion lies in improving service delivery and developing talent within teams.