Aptum is a global provider of essential business-to-business products and services, such as colocation, network connectivity, managed hosting, cloud services and IT managed services that allow customers across North America, Latin America and Europe to...

Information Technology

Aptum

Ian Rae

Sarah Jessika Blanchard

Will Stevens

Marc-Alexandre F.

Vicki Patten

Marc Paré

The Operations and Service Management team at Aptum is dedicated to ensuring the seamless delivery and enhancement of essential services across the organization. This team focuses on optimizing operational processes, managing service delivery, and improving customer experience by overseeing data center operations, IT service improvement, and global network management. Additionally, they play a crucial role in supporting employees through HR operations and benefits management, ensuring that both client and staff needs are effectively met.

Operations and Service Management

The Leadership Team at Aptum is responsible for setting the strategic direction and vision of the company, ensuring operational excellence across all business units. Comprising key executives from finance, technology, product management, partnerships, and sales, they collaborate to identify growth opportunities, drive innovation, and enhance customer satisfaction while maintaining a strong focus on security and governance.

Leadership Team

The Operations and Technical Support team at Aptum is responsible for ensuring the seamless delivery and operation of the company's core services. This team manages data center operations, oversees technology services and product lifecycles, and provides expert technical support to ensure that clients receive optimal performance and reliability. Additionally, they focus on service assurance and implementation, working collaboratively to enhance service efficiency and customer satisfaction across all regions.

Operations and Technical Support

The Customer Experience Team at Aptum is dedicated to enhancing client satisfaction and engagement across various service offerings. By leveraging feedback and insights, the team ensures seamless communication and tailored support, driving customer success and advocacy throughout North America, Latin America, and Europe. Their efforts focus on fostering long-term relationships and optimizing the overall client journey.

Customer Experience Team

The Operations team at Aptum is responsible for streamlining processes and enhancing efficiency across various business functions. They oversee supply chain management, ensure seamless order fulfillment, and implement IT governance and security measures. Additionally, they collaborate with marketing to optimize operational strategies and promote effective service delivery to clients across multiple regions.

Operations

The Finance and Accounting team at Aptum is responsible for managing the company’s financial health and ensuring accurate accounting practices. This team oversees budgeting, forecasting, and financial reporting, while also handling billing and revenue recognition to support the organization’s growth across global markets. By providing strategic financial insights, they enable informed decision-making and drive operational efficiency.

Aptum

Org chart

Teams

Operations and Service Management

Leadership Team

Operations and Technical Support

Customer Experience Team

Operations

Finance and Accounting

Offices

Aptum

Org chart

Teams

Operations and Service Management

Leadership Team

Operations and Technical Support

Customer Experience Team

Operations

Finance and Accounting

Offices

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