AQ Services International
Bill Le has significant experience in project management and quality assurance across various industries. Currently serving as Project Lead at AQ Services International since March 2019, Bill Le manages both qualitative and quantitative research projects, liaises with clients, sets budgets and KPIs, and ensures the delivery of error-free reports. Previously, as Quality Assurance Lead at Accenture ASEAN, Bill Le focused on workflow analysis, quality standards design, and team mentorship. Earlier in a role as Senior Sales Consultant at i Models Holdings, Bill Le was instrumental in revenue generation, team management, and staff training. Bill Le holds a Bachelor of Arts in Business Administration and Management from Sheffield Hallam University.
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AQ Services International
AQ Services International is about changing the world of customer service, through our mission: 'Driving Front line Performance'. Founded in 2001, AQ has over 19 years of experience. During this time, we have developed the right set of tools and expertise allowing us to customize solutions for different businesses. We have grown into a multicultural company with global reach and local roots and serve clients across the full spectrum of the service industry on all continents. Measure- We help companies like yours grow by providing actionable insights into your front line. We specialize in mystery shopping and audits to help you understand each part of your business process, and pinpoint performance breakdowns related to your customers or business. Act- We go beyond providing insights, and use data to provide actionable solutions. Based on your companies' insights, we create a personalized action plan to address your toughest business challenges. Through state of the art technology and customizable improvement tools, we take action where needed. Improve- At AQ Services, we make our actions count. Our services have shown to result in higher customer & employee satisfaction, more effective & positive coaching options, reduction of operational downtime, an increase in KPI's and much more. In us, you will find willing partners who are as passionate about your business - from front line to bottom line, from your products and services to your customers - as you are. Office Locations: Singapore | Kuala Lumpur | The Hague | Shanghai