Angela Waters is a Service Delivery Manager with extensive experience in supply management across the Telco, Finance, and IT sectors. Currently managing the delivery of smart metering services for energy suppliers in the UK, Angela holds an ITIL intermediate certification and a diploma in digital business. They have a proven track record in leading remote teams, optimizing service delivery processes, and enhancing customer experience. Previously, Angela has held various roles, including BSS Operations Manager at TalkTalk and Service Desk Manager at Barclays, where they successfully implemented strategies that resulted in substantial improvements in service quality and operational efficiency.
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