Gemma Miller

Gemma Miller is an experienced professional with a diverse background in customer engagement and service management. Currently serving as the Exams Officer Engagement Manager at AQA since January 2024, Gemma has previously held key roles at Pearson, including Assessment Leader and Customer Engagement and Improvement Lead since January 2021. Prior to this, Gemma was the DriveSafe Team Leader at Transport for Greater Manchester from January 2020 to January 2021. Gemma's extensive experience at Pearson, which spans over a decade from February 2007 to June 2019, includes positions such as Account Services Manager, Team Coach, and Customer Service Specialist, where responsibilities encompassed leading teams, enhancing customer service experiences, and utilizing CRM tools for performance monitoring. Gemma also worked as a Courier in Charge at Holidaybreak Plc in 2006, overseeing cleaning standards and team development on a campsite in France. Educational foundations were established at Lytham St Annes High School and Technology College from 1997 to 2005.