Matthew Derbyshire is an experienced Team Manager with a strong background in customer service and team leadership across multiple organizations. Currently employed at AQA since November 2019, Matthew leads a team of Customer Service Advisors, focusing on performance management and data-driven coaching. Prior to AQA, Matthew held the position of Team Manager at National Car Parks Limited, overseeing a larger team and implementing strategies to enhance employee engagement and service delivery. Matthew also has significant experience from British Gas, where leadership involved coaching sales advisors, and roles in prior positions included customer advocacy and sales support. Academically, Matthew holds a Bachelor of Arts in Accounting and Finance from Leeds Beckett University.
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