Douglas M.

Team Lead, Customer Success Manager at Aquant

Douglas M. has extensive work experience in various roles. Douglas is currently working at Aquant as a Team Lead and Customer Success Manager, a position they have held since January 2023. Prior to that, they worked at Aquant as an Onboarding and Client Success Manager starting in September 2021.

Before joining Aquant, Douglas worked at McKinsey & Company as a Solution Specialist and MSS Local Hub Manager from November 2020 to September 2021. Douglas also worked at McKinsey New Ventures, a subsidiary of McKinsey & Company, in multiple roles. Douglas started as a Solution Analyst in January 2016 and worked their way up to Senior Solutions Analyst from June 2017 to December 2018. Ultimately, they held the position of Solutions Specialist from December 2018 to September 2021. In these roles, they focused on insights, data quality management, software solutions, and capability-building support for various solutions related to pricing, margin optimization, category and merchandising optimization, and custom capability building programs.

Douglas' earlier work experience includes a role as a BI Developer at GFT Technologies SE in 2015.

Douglas M. has a Master's degree in Data Modeling/Warehousing and Database Administration from Cenfotec, obtained from 2012 to 2014. Douglas also holds a Bachelor of Engineering (B.E.) in Computer Engineering from Universidad Interamericana de Costa Rica, which they completed from 2009 to 2012. Additionally, they have pursued or is pursuing a Bachelor's degree in Computer Engineering and Computer Science from Universidad Latina de Costa Rica, although the specific start and end years are not provided for these degrees.

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Timeline

  • Team Lead, Customer Success Manager

    January, 2023 - present

  • Onboarding & Client Success Manager

    September, 2021

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