Aquant's service intelligence platform supercharges service performance by unlocking a new dimension of insight from enterprises'​ existing data. The platform mines and analyzes data that is scattered across different systems, hidden in free text, and locked in the minds of the enterprise's most experienced people. It empowers teams to use that data to improve first time resolution, optimize service team performance, assess risk, and drive exceptional customer experiences.

AI/ML

Analytics

Information Technology

Software

Aquant

Aquant's headquarters in New York, NY, United States

This department focuses on identifying and pursuing business opportunities to drive growth and expand market presence.

Business Development

The Business Development & Sales team at Aquant is responsible for identifying new business opportunities and driving revenue growth. They achieve this by engaging in strategic outreach, building relationships with potential clients, and closing deals that align with Aquant's mission of enhancing service performance through data intelligence. The team operates across various regions, tailoring their approach to meet the specific needs of diverse markets to deliver exceptional customer experiences.

Business Development & Sales

The Customer Success Team at Aquant ensures clients maximize the value of the service intelligence platform by providing expert support and guidance. They work closely with customers to improve service performance, enhance first-time resolution rates, and optimize team efficiency using data insights from Aquant’s platform. The team is composed of skilled professionals who manage customer relationships, address technical challenges, and drive exceptional customer experiences through proactive engagement and strategic initiatives.

Customer Success Team

The Data Team at Aquant is responsible for extracting, cleaning, and analyzing data from various sources to uncover valuable insights. This team collaborates to develop machine learning models and natural language processing algorithms that enhance service performance metrics, such as first-time resolution rates and overall customer satisfaction. They ensure the quality and integrity of the data, while also providing support during the presales phase to demonstrate the value of Aquant's platform to potential clients.

Data Team

The Leadership Team at Aquant drives the strategic direction and vision of the company, leveraging their diverse expertise in sales, marketing, and customer success to enhance service performance and unlock actionable insights from data. They collaborate to refine the platform's offerings, align organizational goals with market needs, and foster a culture of innovation that ultimately leads to improved customer experiences and business growth.

Leadership Team

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

The Product Management and Design team at Aquant is responsible for defining the vision, strategy, and roadmap for the company's service intelligence platform. This team collaborates closely to craft user-centric designs and optimize the user experience, while managing product development and ensuring alignment with business goals. They leverage insights from diverse data sources to drive enhancements that boost service performance, improve first-time resolution rates, and deliver exceptional customer experiences.

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Other teams

Business Development & Sales

Customer Success Team

Data Team

Leadership Team

Software Development

Product Management and Design