Reg Gray

Reg Gray is an operations leader with over 15 years of experience in SaaS, specializing in support operations and customer success. They have held prominent roles such as Director of Support at Sign In Solutions and Head of Support at Aquila Learning, where they currently focus on optimizing customer journeys and delivering measurable impact. Reg successfully led a global support function that achieved a 97% customer satisfaction score and implemented innovative solutions, including AI-driven sentiment tracking and automated onboarding processes. Known for their passion for data-informed decision-making and cross-functional collaboration, Reg consistently strives to enhance both customer satisfaction and operational efficiency.