Tom B. is an experienced leader in customer success and support, currently serving as the Vice President of Customer Success at ArangoDB since 2024. Previously, Tom held the position of Head of Customer Success at Tecton and at Sentry from 2021 to 2023, and was the Director of Customer Success & Support at Instana from 2017 to 2020. Tom's extensive background includes roles as Sr. Director of Customer Success & Support at Apteligent and GoGrid, and they have also served in advisory capacities for OpenSilo and Fulcrum. Currently, Tom is pursuing a degree in Economics and History at Tufts University.
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