Joanna McNally is a seasoned professional in customer experience and support, currently serving as the Director of Customer Experience at ComOps since February 2025. Prior to this role, Joanna held the position of Director of Guest Experience at Borgata Hotel Casino & Spa from February 2006 to December 2020. Additionally, Joanna has been the Director of Customer Support at ARB Interactive since September 2025. Earlier career experience includes various roles at Kindred Group plc, where Joanna served as Customer Service & Quality Assurance Manager for the US, Head of Customer Service for North America, and Customer Operations Manager for North America from December 2020 to June 2021.
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